Whom should I contact if…?

Know who to contact at Cancun Sailing in any situation.

You are traveling to Cancun, you plan to take a catamaran ride; you are a travel agency, or you need help with a specific area of Cancun Sailing, but… You don't know who you should contact? In this handy guide, we will provide you with the necessary contacts and numbers for key areas that can assist you with any emergencies, questions, issues, or reservation needs related to Cancun Sailing.

Contact the guest care team if:

You need help with your reservation.
You want to know your Pick-Up Information.
You want to know more about reservations or courtesies.
You plan to book a tour from Cancun to Isla Mujeres.
You lost an item on board.

Contact the group's team if:

You want to book an incentive trip.
You are planning to book a graduation trip.
You are organizing a wedding or catamaran event.
You are a travel agency, or you are planning a group trip.

Contact the Cancun Sailing online booking team if:

You want to book online at www.cancunsailing.com.
You have doubts about your online reservation.
You want to know more details about transportation, surcharges, among others.
You want to reschedule or cancel your visit.
You are an online travel agency.
You booked one of our tours directly with an agency or globalizer.
You want to earn commissions on sales to our website.
You are interested in our affiliate system.

Contact the marketing team if:

You are an influencer and want to collaborate with us.
You want to do volunteering activities.
You are a non-profit organization.
You are an agency interested in sponsorships and/or collaborations.
You are an agency interested in ecological workshops or ecological activities.

Contact our sales executives if:

You want to book in a direct way.
You plan to travel to Cancun and want to know the availability of our services.
If you are traveling with a small group of people.
You want to know rates, schedules, and inclusions.

You need to reserve a private charter.